FAQs

We use both Royal Mail and DHL Express. You will receive an email with tracking details once your order has been despatched.
Please see the below table of shipping costs in GBP£ for signature products. Shipping costs are per board. For one or more playing card sets, dice and playing pieces, the shipping cost is the same. Complimentary shipping within the UK is for signature products only. Please see information on shipping zones here.
Expedient shipping can be arranged, please contact the team.

We accept Visa, Mastercard, AMEX, Google and Apple Pay.   We also accept payment via bank transfer, please contact us for our details.

All prices on our website include 20% VAT (UK Sales tax). If you are shipping outside the UK, VAT will be automatically deducted at checkout.  To view our products excluding VAT, add a product to your basket and enter a shopping location outside the UK.

Import/Custom duties is a tax collected on imports by a country’s custom authorities. Please contact customs at your chosen shipping address country for their rate. These will need to be paid to the local office prior to delivery.

All items in stock on the website will be dispatched within 2-5 working days unless otherwise stated.  Personalised items will take an additional 7 days.  Shipping times depend on your destination and local customs controls. Please contact us directly if you need your order for a specific date

Please see the re-stock lead-time for an individual product on our site.
Please contact us should you have any further queries.

Our products are hand-crafted in the UK by small independent artisans.
Superior suppliers in Portugal craft our leather playing pieces and shakers with our travel boards crafted in Spain and our playing cards in China.

Yes, we have a variety of woods in stock. If you prefer a lighter or darker wood to match your decor, get in touch and we will send you some options. Once we have confirmed availability, you can simply place your order online.

Yes, we have an extensive archive of designs that can be made to order on request. If you are looking for a specific theme or colour scheme, please contact us directly.

We are based in Belgravia, London and would love to see you. It is by appointment only, please drop us a line to arrange this.

With the exception of our playing cards, every Alexandra Llewellyn product comes with a Certificate of Authenticity.

Our products are carefully gift-wrapped in an elegant presentation box with black ribbon. Backgammon sets are presented in a black cotton velvet bag and travel sets in a black Alexandra Llewellyn slipcase.  Do add a personalised message to your order at checkout or drop us a line with any special requests.