Which payment methods do you accept?
We accept Visa, Mastercard, AMEX, Google and Apple Pay. We also accept payment via bank transfer, please contact us for our details.
Do prices include VAT? (UK sales tax)
All UK (GBP) prices on our website include 20% VAT (UK Sales tax). If you are shipping outside the UK, VAT will be automatically deducted at checkout. To view our products excluding VAT, add a product to your basket and enter a shipping location outside the UK.
We offer complimentary shipping on orders over $500. Please kindly note that this excludes international duties and taxes which vary per country of destination.
What are import/custom duty charges?
Import/Custom duties is a tax on imported products collected by a country’s local custom authorities. These will need to be paid online via a secure payment link prior to delivery.
Please contact customs at your chosen shipping address country for their rate or get in touch with us for further support and guidance.
How long will it take to receive my order?
All items in stock on the website will be dispatched within 2-5 working days unless otherwise stated. Personalised items will take an additional 7-10 days once you have approved the artwork.
Shipping times depend on your destination and customs clearance. Please contact us directly if you wish to receive your order for a specific date.
Where are your products made?
Our products are hand-crafted in the UK by small independent artisans.
Superior suppliers in Portugal craft our leather playing pieces and shakers, with our travel backgammon sets’ components handcrafted in Spain.
Can I order a backgammon set in a different wood?
Yes, we have a variety of woods in stock. If you prefer a lighter or darker wood, get in touch and we will send you available options. Once we have confirmed availability, you can simply place your order online.
Do you have any other designs available that are not listed on the website?
Please contact us directly to see archive designs available now or for pre-order.
Can I visit Alexandra Llewellyn Studio?
Our Belgravia Studio is by appointment only, please get in touch to book your visit.
Do you offer gift-wrapping and gift messages?
Our products are carefully gift-wrapped in an elegant presentation box with black ribbon. Backgammon sets are presented in a black cotton velvet bag and travel sets in a black Alexandra Llewellyn slipcase. To add a personalised card to your order please make a note at checkout or contact us for more information.