Which payment methods do you accept?
We accept Visa, Mastercard, AMEX, Google and Apple Pay. We also accept payment via bank transfer, please contact us for our details.
Do prices include VAT? (UK sales tax)
All prices on our website include 20% VAT (UK Sales tax). If you are shipping outside the UK, VAT will be automatically deducted at checkout. To view our products excluding VAT, add a product to your basket and enter a shopping location outside the UK.
What are import/custom duty charges?
Import/Custom duties is a tax collected on imports by a country’s custom authorities. Please contact customs at your chosen shipping address country for their rate. These will need to be paid to the local office prior to delivery.
How long will it take to receive my order?
All items in stock on the website will be dispatched within 2-5 working days unless otherwise stated. Personalised items will take an additional 7 days. Shipping times depend on your destination and local customs controls. Please contact us directly if you need your order for a specific date
How do you ship and how much does it cost?
We use both Royal Mail and DHL Express. You will receive an email with tracking details once your order has been despatched.
Please see the below table of shipping costs in GBP£ for signature products. Shipping costs are per board. For one or more playing card sets, dice and playing pieces, the shipping cost is the same. Complimentary shipping within the UK is for signature products only. Please see information on shipping zones here.
Expedient shipping can be arranged, please contact the team.
| UK | Europe 1 | Europe 2 | Europe 3 | USA/Canada | Rest of the World | |
| Backgammon Full Size | Free | 90 | 140 | 240 | 100 | 200 |
| Backgammon Travel | Free | 25 | 38 | 55 | 27 | 48 |
| Double Cards Box | Free | 30 | 35 | 45 | 30 | 60 |
| Poker Set | Free | 90 | 140 | 240 | 100 | 200 |
| Chess Set | Free | 90 | 140 | 240 | 100 | 200 |
| Playing Cards Set and Dice | Free | 25 | 38 | 50 | 32 | 38 |
| Playing Pieces | Free | 25 | 38 | 50 | 32 | 38 |
What if a product is out of stock?
Please see the re-stock lead-time for an individual product on our site.
Please contact us should you have any further queries.
Where are your products made?
Our products are hand-crafted in the UK by small independent artisans.
Superior suppliers in Portugal craft our leather playing pieces and shakers with our travel boards crafted in Spain and our playing cards in China.
Can I order a backgammon board from the online shop in a different wood?
Yes, we have a variety of woods in stock. If you prefer a lighter or darker wood to match your decor, get in touch and we will send you some options. Once we have confirmed availability, you can simply place your order online.
Do you have any other designs available that are not listed on the website?
Yes, we have an extensive archive of designs that can be made to order on request. If you are looking for a specific theme or colour scheme, please contact us directly.
Can I visit Alexandra Llewellyn’s Studio?
We are based in Belgravia, London and would love to see you. It is by appointment only, please drop us a line to arrange this.
Will my order come with a Certificate of Authenticity?
With the exception of our playing cards, every Alexandra Llewellyn product comes with a Certificate of Authenticity.
Do you offer gift-wrapping and gift messages?
Our products are carefully gift-wrapped in an elegant presentation box with black ribbon. Backgammon sets are presented in a black cotton velvet bag and travel sets in a black Alexandra Llewellyn slipcase. Do add a personalised message to your order at checkout or drop us a line with any special requests.