Terms and Conditions
Please read the following important terms and conditions before you buy anything from us and check that they contain everything you want and nothing that you are not willing to agree to.
This contract sets out:
• your legal rights and responsibilities;
• our legal rights and responsibilities; and
• certain key information required by law.
In this contract:
• ‘we’, ‘us’ or ‘our’ means Alexandra Llewellyn Design Limited; and
• ‘you’ or ‘your’ means the person using our site to buy goods from us.
If you have any questions about this contract or any orders you have placed, please contact us by:
• sending an email to email@example.com; or
• filling out and submitting the online contact form available here; or
• calling us on +44 (0)20 7183 1058 (our telephone lines are Monday to Friday: 9am to 5:30pm).
Who are we?
We are Alexandra Llewellyn Design Limited, a company registered in England and Wales under company number: 07372813.
Our registered office is at: 23 Chiltern Drive, Surbiton, Surrey, KT5 8LP.
Our VAT number is: 131400476
The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.
1.1 If you buy or order goods from us (on our website or otherwise) you agree to be legally bound by this contract.
1.2 These terms and conditions apply only if you are buying goods on our site as a consumer (i.e. for purposes outside of your business, craft or profession). If you are buying goods on our site in the course of business, our business terms and conditions apply to such purchases, which can be accessed by contacting us.
1.3 Please note that if you are ordering a bespoke or personalised commission, this contract will not apply. To view the commission terms and conditions, please contact us.
1.4 This contract is only available in English. No other languages will apply to this contract.
1.5 When buying any goods on our site you also agree to be legally bound by:
1.5.1 our website terms and conditions and any documents referred to in them;
1.5.2 extra terms which may add to, or replace some of, this contract. This may happen if you, for example, commission a piece with us; and
1.5.3 specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods at any time during the online checkout process.
All of the above documents form part of this contract as though set out in full here.
2 Information we give you
2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
2.1.1 click here; or
2.1.2 contact us using the contact details at the top of this page.
2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).
2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
3 Your privacy and personal information
4 Ordering goods from us
4.1 Below, we set out how a legally binding contract between you and us is made.
4.2 You place an order on the site by following the checkout process. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.
4.3 When you place your order at the end of the online checkout process (e.g. when you click on the ‘Place order’ button) we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:
4.4.1 the goods are unavailable;
4.4.2 we cannot authorise your payment;
4.4.3 you are not allowed to buy the goods from us;
4.4.4 we are not allowed to sell the goods to you;
4.4.5 you have ordered too many goods; or
4.4.6 there has been a mistake on the pricing or description of the goods.
4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
4.5.1 a legally binding contract will be in place between you and us; and
4.5.2 we will dispatch the goods to you.
5 Right to cancel
5.1 You have the right to cancel this contract within 14 days without giving any reason.
5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page.
5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
5.5 Please note that you do not have the right to cancel goods under this clause that are made to your specification or which are clearly personalised, and you will not be entitled to a refund unless such goods are faulty.
6 Effects of cancellation
6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us, and for any international delivery fees or associated fees).
6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
6.3 We will make the reimbursement without undue delay, and not later than:
6.3.1 14 days after the day we received back from you any goods supplied; or
6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
6.5 We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
6.6 If you have received goods:
6.6.1 you shall send back the goods or hand them over to us or without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
6.6.2 you will have to bear the direct cost of returning the goods; and
6.6.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
7.1 For information on delivery options and costs, visit our webpage https://alexandrallewellyn.com/faqs/. During the online checkout process, you will be given available delivery options to choose from.
7.2 If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.
7.3 Delivery will take place at the address specified by you when you placed your order with us.
7.4 You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods.
7.5 Time for delivery under this clause shall not be of the essence (unless previously agreed in writing) and we shall not be liable for any reasonable delay in delivery of goods howsoever caused. We shall use reasonable endeavours to meet estimated dates for delivery and performance, including the specified delivery date, but any such dates are indicative only.
7.6 We shall not be liable for any delay in or failure of performance caused by:
7.6.1 your failure to make the delivery location available; or
7.6.2 an event or sequence of events beyond our reasonable control including an act of God, fire, flood, lightning, earthquake or other natural disaster, war, riot or civil unrest, interruption or failure of supplies of power, fuel, water, transport, equipment or telecommunications service, or material required to deliver, strike, lockout or boycott or other industrial action including those involving its suppliers’ workforce.
7.7 If you fail to accept delivery of the goods within 30 days of the agreed delivery or collection date, we shall store the goods pending delivery, and you shall pay all storage and insurance charges costs and expenses incurred by us in doing so.
8.1 The price of any of our products will be as quoted on our website from time to time, except in cases of obvious error, in which case the process in clause 8.4 below will apply.
8.2 We reserve the right to amend our prices from time to time, but changes will not affect orders for which an order confirmation has already been issued, unless the price listed was incorrect at the time of purchase, in which case clauses 8.4 and 8.5 shall apply.
8.3 All prices are in pounds sterling £GBP or $USD and include VAT at the applicable rate, but exclude delivery charges, which will be indicated separately at the order stage.
8.4 We work in good faith to ensure that accurate product information is displayed on our website at all times. However it is possible that despite our best efforts, products may be listed on our website with incorrect prices. In this event, we will:
8.4.1 aim to verify prices during the dispatch stage so that, where a product’s correct amended price is less than our stated price, we will charge the lower amount when dispatching your product; and
8.4.2 if a product’s correct price is higher than the price stated on our site, at our discretion and depending on the circumstances, either contact you for instructions before dispatching your order or reject your order and notify you accordingly.
8.5 For the avoidance of doubt, we are under no obligation to provide a product to you at an incorrect lower price, even if we have already sent you an order confirmation.
9.2 Your credit card or debit card will be charged when the order for goods is placed.
9.3 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps should your bank require us to do so.
9.4 If your payment is not received by us and you have already received the goods, you must:
9.4.1 pay for such goods as soon as possible and in any case within 14 days; or
9.4.2 return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
9.5 If you do not pay for the goods and fail to return them in accordance with clause 9.4, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this.
9.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.
10 Nature of the goods
10.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality.
10.2 We are under a legal duty to supply you with goods that are in conformity with this contract.
10.3 The packaging of the goods may be different from that shown on the site.
11 Faulty goods
11.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:
11.1.1 visit our webpage: https://alexandrallewellyn.com/faqs/;
11.1.2 contact us using the contact details at the top of this page; or
11.1.3 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
11.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
11.3 If your goods are faulty, please contact us using the contact details at the top of this page.
12 End of the contract
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
13 Limitation on our liability
13.1 Subject to clause 13.3 below, in no circumstance shall we be liable, in contract, tort or otherwise whatever the cause thereof (i) for any loss of profit, business, contracts, revenue or anticipated savings or (ii) for any special indirect or consequential damage of any nature whatsoever and our liability to you for direct loss shall be limited only to the price you paid or if we fail to deliver the goods for any reason other than any cause beyond its reasonable control or your fault and we are found to be liable, Our liability shall be limited to delivering or redelivering the goods.
13.2 When representations, instructions or advice are given or received orally by us, we shall have no liability to you for any misunderstanding or misrepresentation which may arise in relation thereto except where such is fraudulent or reckless.
13.3 Nothing in these terms or any accompanying terms shall operate or be construed to operate so as to exclude or restrict our liability for death or personal injury caused by its negligence.
13.4 You agree that we may use third parties to design, produce and deliver the goods and that we shall have no liability whatsoever in relation thereto subject to us exercising reasonable care in selecting such third parties.
13.5 We shall not be liable in any amount for failure to perform any obligation under these terms or any separate relevant agreement related to the goods if such failure is caused by the occurrence of any unforeseen contingency beyond our reasonable control including and without limitation fire, flood, industrial action, act of terrorism or act of God.
13.6 We shall not be liable for any variations in or alternations to the goods which are due to the nature and characteristics of the materials used in the design of the goods.
13.7 We shall not be liable for any damage or defects to the goods caused by you not following instructions issued by us in relation to the care, upkeep and maintenance of the goods.
13.8 We shall not be liable for any changes in or alterations to the goods caused by wear and tear, expansion and/or contraction of the materials used due to climate or any other reason or any other change or alteration to the goods due to use of the goods by you or any third party.
14 Third party rights
No one other than a party to this contract has any right to enforce any term of this contract.
15.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.
15.2 The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country.
15.3 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.