FAQs

We accept Visa, Mastercard, AMEX and Google Pay. If you prefer to pay by bank transfer, please contact us directly and we can send you an invoice with our bank details.

We can deliver worldwide – simply choose this option from the dropdown menu at checkout. If your country is not on the list, please get in touch for a shipping quote.

All prices on our website include 20% VAT (UK Sales tax). If your shipping address is outside the UK, VAT will be automatically deducted at checkout.

If you are shopping outside of the UK, VAT (UK sales tax) will be deducted from the price at checkout. If you would like to view the price of all products excluding VAT, add a product to your basket, enter a shopping location outside the UK and the website will display prices minus VAT.

Yes, orders are sent in a presentation box with a gold-foiled Alexandra Llewellyn logo and gift-wrapped in black tissue paper and ribbon. Backgammon sets are presented in a black cotton velvet bag for additional protection and travel sets in a black Alexandra Llewellyn slip case. All our packaging is made in the UK.

You have the option of requesting a handwritten gift note during the online checkout process.

Our natural semi-precious stone playing pieces will chip if not handled with care. Be sure to store them in the tray or compartment in your game. Do not leave them loose within your games set.

Please store in a dry place and avoid contact with humidity and dampness, and exposing the game to extended periods of sunlight and heat. We recommend keeping your game in the sleeve supplied when not in use.

For repeated cleaning, we would suggest using a micro-fibre cloth to lightly dust and remove finger marks and other impurities from our wooden products. Leather products should be cleaned with a mild soap and water solution and left to dry naturally.

Pricing depends on the product, materials and techniques used.  Bespoke photographic backgammon boards begin at £14,000 (inc VAT) and marquetry backgammon boards from £22,000 (inc VAT). Our bespoke games tables begin at £32,000 (inc VAT).

The lead times for our bespoke items vary between 4 and 14 weeks. Please contact us for further information.

It is a completely custom-made game (or product), designed by Alexandra, exclusively for you, your recipient or your brand. You can learn more about the Bespoke Process here.

Yes! We have made all sorts of custom creations – furniture, mirrors, jewellery boxes and cigar humidors, to name a few. Please contact us with your idea and will be delighted to show you examples.

Please see our dedicated The Commission Process page for further information.

Please contact us before you arrange a return.  You must use appropriate protective packaging and ship the product using a tracked service.

We recommend DHL or FedEx to minimise the risk of damage or the product getting lost in transit.

As long as the product and its original packaging are returned in perfect, unused condition, you can return it to us within 14 days of receipt at your own shipping expense.

Please note that any personalised, bespoke or made-to-order products cannot be returned.

Yes, our team will send you a digital mock-up of the engraving for approval.

Our standard lead time for personalisation is 2 weeks. If your order is urgent, please contact us directly.

Please see our dedicated Personalisation Options page for further information.

Our full-size tournament and travel-size backgammon boards, playing pieces and double cards boxes can all be personalised.

Duty charges are a type of tax on goods entering a country. Customs at your chosen shipping address country will calculate these taxes at the point of entry, and you will need to make payment directly for these locally collected taxes.

We use DHL Express for most of our shipments. You will receive an email with tracking details as soon as your order has been dispatched.

All items in stock on the website will be dispatched within 5-7 working days unless otherwise stated. Shipping times depend on your destination and local customs controls. Please contact us directly if you need your order for a specific date.

Shipping costs depend on the country we are shipping to and will be automatically calculated at checkout. We offer complimentary shipping within the UK.

With the exception of our playing cards, every Alexandra Llewellyn product comes with a Certificate of Authenticity.

Yes, we have a variety of woods in stock. If you prefer a lighter or darker wood to match your decor, get in touch and we will send you some options. Once we have confirmed availability, you can simply place your order online.

Yes, we have an extensive archive of designs that can be made to order on request. If you are looking for a specific theme or colour scheme, please contact us directly.

Yes, all our products are carefully gift-wrapped and come with an elegant presentation box that also serves as protective storage. You can add a personalised message to your order at checkout or email us directly with any special requests.

Orders are despatched in a presentation box with a gold-foiled Alexandra Llewellyn logo and gift-wrapped in black tissue paper and ribbon. Backgammon sets are presented in a black cotton velvet bag for additional protection and travel sets in a black Alexandra Llewellyn slipcase. We use DHL Express for most of our shipments.